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Refund & Returns Policy | EyeLinerMascara
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Refund & Returns Policy

Bought an eye makeup product after finding it through EyeLinerMascara? The first thing to check is where you completed the order and who received your payment.

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Website: EyeLinerMascara.com Focus: Third-party purchase and order guidance Last updated:
Start here

Who took your payment?

The seller that completed the order is normally the first place to request a return or refund.

Finding a product on EyeLinerMascara does not by itself mean EyeLinerMascara sold or shipped it.

01

You paid another website or retailer

Contact that seller. Its order system, delivery record and return policy control the merchant process.

02

You clicked a product or affiliate link

A referral link may lead you to another seller. EyeLinerMascara does not become the seller only because the purchase began with one of our links.

03

The information on our page was wrong

That is an editorial issue. Send the page URL and the detail that needs checking through our Contact page.

04

You believe you paid EyeLinerMascara directly

Check your receipt or payment record first. If it identifies EyeLinerMascara.com as the seller, contact us with the transaction details.

Key distinction
A product recommendation, review or affiliate link is not the same as being the merchant that accepted your order.
Orders placed elsewhere

Bought from another shop?

If checkout happened on another website, app, marketplace or retailer, your purchase agreement is normally with that seller.

EyeLinerMascara cannot approve a merchant refund, cancel its delivery or access an independent seller's private order system simply because we mentioned or linked to the product.

Check the seller's receipt, order email or website for its current return terms.

  • Use your order number. Give the seller the order or invoice reference.
  • Explain the exact problem. Say whether the item is damaged, wrong, missing, expired, suspected counterfeit or otherwise not as ordered.
  • Check the seller's time limit. Return periods differ by business and by problem.
  • Do not assume an opened cosmetic can be returned. Hygiene rules and seller conditions can differ, especially for eye products.
Damaged, wrong or missing item?

Keep useful proof

Good evidence can make an order problem easier for a seller to understand.

Keep only what is relevant. Do not send passwords, PINs or full payment-card details.

Order reference

Keep the invoice, order number or payment receipt.

Product condition

Photos can show damage, leakage, broken packaging, a wrong shade or another visible issue.

Packaging

Keep the box, seal and delivery packaging while the issue is being checked when practical.

Delivery information

Note when the parcel arrived and when you first noticed the problem.

Before using the product

If something looks wrong, check first

Using or opening a beauty item can affect what a particular seller is able or willing to accept back. Check that seller's own terms before changing the product's condition.

01

Check the item

Compare the product, shade, size and quantity with the order.

02

Check the seal

If a seal appears damaged, document it before opening the product further.

03

Keep the invoice

A receipt or order record helps identify the seller and transaction.

04

Contact the seller

Follow the return route stated by the business that accepted your payment.

Referral purchases

A commission does not make us your seller

Some EyeLinerMascara links may be affiliate links when such monetisation is active and disclosed.

An affiliate arrangement may allow a publisher to receive a commission after a qualifying purchase. It does not transfer the retailer's order, shipping or refund duties to the publisher.

The merchant that accepted the payment should remain your first contact for the order itself.

See our Affiliate Disclosure for information about commercial relationships.

Check the receipt

What if EyeLinerMascara is named as the seller?

The supplied website information does not establish a standard direct-sale return window for EyeLinerMascara.com.

If you have a receipt or transaction record that clearly names EyeLinerMascara.com as the seller, use our Contact page and provide enough information for the transaction to be identified.

  • Your order or transaction reference
  • The purchase date
  • The item or service involved
  • A short description of the problem
  • Relevant proof of payment with sensitive financial details hidden where possible

Do not email your PIN, password, CVV, one-time password or full payment-card number.

Wrong price or product information?

Tell us when our page needs checking

Prices, stock, formulas, packaging and retailer listings can change.

If an EyeLinerMascara page contains an outdated price, broken retailer link or incorrect product detail, send us the page URL and the issue.

That lets us review the editorial content. It does not allow us to approve a refund from an independent retailer.

Read our Editorial Policy or report the issue .

Bangladesh consumer context

Seller policies do not replace applicable law

This page explains EyeLinerMascara's role. It does not remove rights or duties that may apply under Bangladesh consumer law.

Bangladesh has consumer-rights legislation and digital-commerce guidance. A dispute may depend on the seller, transaction, product and facts involved.

Contact the seller first

Give the seller a clear chance to review the order and proposed remedy.

Keep transaction evidence

Keep relevant receipts, order messages and supporting product evidence.

Consumer complaint route

The Bangladesh National Consumer Complaint Centre currently lists consumer hotline 16121. Eligibility and procedure depend on the complaint.

This is not legal advice

The information here is general website guidance. For a legal dispute, use an appropriate official or professional route.

Quick answers

Refund & return questions

Start with the business that actually accepted your order and payment.

I bought a product after clicking an EyeLinerMascara link. Who gives the refund?
If checkout happened with another retailer, contact that retailer. A link from EyeLinerMascara does not by itself make EyeLinerMascara the seller.
My mascara or eyeliner arrived damaged. What should I do?
Contact the seller that fulfilled the order. Keep your order number, packaging and useful photos. Follow that seller's current damaged-product process.
Can I return an opened mascara or eyeliner?
Return conditions for opened beauty products differ by seller and circumstance. Check the merchant's own policy before opening or using an item that you may need to return.
Where is my refund?
If a retailer approved your refund, ask that retailer for the refund status and payment reference. EyeLinerMascara cannot see a third-party merchant's private payment records.
What if the shop does not solve my problem?
Keep the seller's replies and your transaction evidence. Depending on the issue, Bangladesh consumer-protection channels may be available. The National Consumer Complaint Centre currently lists hotline 16121.
Can EyeLinerMascara correct a bad retailer link or wrong price?
Yes, you can report a page that appears outdated or incorrect through our Contact page . That is an editorial correction rather than a retailer refund request.
Related policies
Affiliate Disclosure → Terms and Conditions → Website Disclaimer → Privacy Policy →
Still not sure who to contact?

Check your receipt first.

If another retailer took the payment, contact that retailer about the order. If the problem is with information published on EyeLinerMascara.com, send us the page URL and details.

Contact EyeLinerMascara